When we communicate we wish to get the most information from your conversational partner. By asking the right questions we can gain access to much more concrete and underlying facts and thus be able to challenge the superficial “truth”. Settling an argument is more readily accomplished by a well-informed mediator who is trained in the use of a question technique. This course is part of the Green-Jakobsen leadership training concept and is based on well-known everyday working situations. It will enhance inter-personal relationships and minimise the likelihood of misunderstandings and misinterpretations.