The value we
provide
Communication between
shore base and ship is mostly carried by e-mail and oral
communication. From time to time the tone and wording in this
communication does not support the purpose, and the consequence is
that focus is lost and a cause for misunderstandings and conflicts
is laid.
In a busy business
environment small issues can escalate to conflicts and further have
a negative impact on the general motivation on board if
communication is improperly dealt with. Therefore the value of good
communication is to ensure that all messages are clear and heard
and to contribute to making working conditions acceptable for all
staff.
What we do
There are many causes
for a possible communication "break-down". Green-Jakobsen's
profound knowledge of the working conditions for both
the seafarers and the staff ashore makes us capable of
providing initiatives to establish a common understanding of
the possible benefits of good communication and the consequence of
poor communication. To reach agreement on a communication best
practise in your company can be one of the end results of our
consultancy and may cover the objectives to:
- to establish a common understanding
of what is the best way of communicating
using email and other standard
communication means
- to raise the general awareness about
the possible consequences of poor
communication
- to establish a "manifesto" which entails
the communication values and best practises
The way we do it
One effective way of working with the matter of
communication is through a workshop process including the
introduction of communication tools and methods. We do that
because:
- Employees often have a very limited
communication tool box and are
left to their 'own imagination' and
attempts during communication processes
- Employees need to recognise and
accept that they are responsible
for the communication and that
problems occur due to poor
communication
- Employees need to be involved
in identifying the causes for poor
communication and defining the
characteristics of good communica-
tion and further commit to adhering
to this practise
Expample of Ship-shore Communication project with
Green-Jakobsen involvement:
Nordic Tankers, Communication course/seminar.
The following steps were included:
1) Meetings and
discussions regarding
the workshop program, content and process
2) Identification of representative cases
and agreement on illustration of these
3) Gathering of cases details and starting
the animation process
4) Development of the workshop content in detail
5) Agreeing on number of workshops,
place and date