Giving clear instruction across cultures
On many occasions one prevailing feedback from seafarer respondents in our Safety Delta surveys is that leaders are not always good at giving clear instructions. Why can the face-to-face instruction sometimes be so difficult, even if the leaders make an effort? Perhaps the leaders overlook the cultural variations in our way of communicating. One may be an excellent communicator when dealing with people from the same or a homogeneous culture, but what works in one culture may not be effective in others. This article provides a practical approach to this challenge.
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